Student Refunds

Students may be eligible to receive a refund if they have a credit balance on their account as a result of financial aid, scholarships, or personal payments. COCC has partnered with Touchnet and Heartland to deliver refunds to students in a timely manner. We recommend all students choose a refund delivery method as most students will receive a refund at some point in time. Always maintain a current and active mailing address regardless of which method you choose.

Refund Method Options

Direct Deposit to your personal checking or savings account
This is the preferred refund method and allows Heartland to deposit refunds to you quickly and safely. You will need to log into your bobcat web account and navigate to the setup page to choose this delivery method (available in 1-2 Days).
Paper check mailed directly to your current mailing address
This is the default refund method but you can also elect this as a permanent choice. If you take no action this is how your refund will be delivered but if you would like to physically select this option navigate to the setup page through your bobcat web account (available in 5-10 business days).

Choosing your refund method

Log into your bobcat web account
Select “Sign up or manage your student refunds account”
You may receive a pop up box but if not select Electronic Refunds from the right-hand menu
Select Choose your refund delivery method

Your method of choice will remain as long as you are a current student but you may change types at any time. Please allow 24 hours for changes to take effect.

You must have a valid mailing address, email, phone number, and birth date on file in order for your refund to process. Please update your information regularly to avoid errors in issuing your refund.

Direct Deposit FAQ

Can I use my debit card number to set up direct deposit?
No. You must use your bank account and routing number printed on the bottom of your check. If you enter your debit card number, your deposit will be rejected.
What happens if I entered my account number incorrectly?
The bank will check to make sure the account number is valid, but they do not verify that the bank account you entered belongs to you!
- - - If you entered a valid account number that belongs to someone else, the deposit will go to that account. We can try to recover the funds, but there is no guarantee.
    - If you entered an invalid account number, the deposit will be returned and an attempt will be made to contact you.
How do I change my bank account number?
You can manage your bank account information through your Bobcat Web Account.
Where can I cash my check?
You can cash your check at your local bank or at most check cashing service businesses for a fee.