Upgrade Business Operations

Charge

COCC creates processes and systems to foster high-quality and operationally sustainable work, learning, and natural environments.

 

Many of COCC’s business-related processes are outdated and in need of attention. In addition, staff and faculty have not been trained on many systems, processes and procedures. This Strategic Plan Action Team is charged with evaluating and improving policies, procedures and systems to make them more efficient, effective and operationally sustainable, as well as incorporating contemporary practices and providing needed training for staff and faculty.

 

During this past year, the Business Operations leads convened their work group and identified numerous areas that can improve college efficiency and effectiveness in its business processes. As a result of this work, the team has completed the following activities:

 

• • • Organized a list of gaps or areas needing attention, with the conclusion to focus on primary themes of training and internal systems.
    • Conducted training in fall 2024 and winter 2025 for Administrative Assistants in multiple sessions focused on Banner, Argos, and other Fiscal functions. This training will continue a regular cadence into future years and will be repeated regularly for new staff members.
    • Worked with ITS to conduct and execute an evaluation of COCC’s Sharepoint and Microsoft M365 environment to better utilize and enhance these applications towards centralized document management, increased security settings, and a roadmap for implementing these services. This work is still in progress and will continue through 2025.
    • Instituted quarterly budget manager trainings focusing on Banner and Argos reports, navigating Banner, the budget process, budget planning and budget management.
    • Evaluated Banner modules that the College owns but has not implemented. Three of these modules have been selected to launch in the next year.